Privacy Policy

Voltforce Electrical Solar & Air
March 3, 2026

1. Our Commitment to Privacy

Voltforce Electrical Solar & Air (“Voltforce”, “we”, “our”, “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use and store personal information only where reasonably necessary to provide our services and meet regulatory obligations.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Residential or business address

  • Phone number

  • Email address

  • Electricity usage data (where provided)

  • Meter numbers and NMI details

  • Property details relevant to installation

  • Technical site photographs

  • Payment information

  • Correspondence records

We may also collect information through website enquiries, phone calls, emails and signed contracts.

3. How We Collect Information

Personal information may be collected:

  • Directly from you

  • Through our website enquiry forms

  • During site inspections

  • From electricity retailers or distributors (where authorised)

  • From government agencies (where required for STCs or rebates)

We will only collect information that is reasonably necessary to provide our services.

4. How We Use Your Information

We use personal information to:

  • Prepare quotations

  • Design and install solar and battery systems

  • Apply for grid connection approvals

  • Process STCs and government rebates

  • Register product warranties

  • Provide after-sales support

  • Manage complaints

  • Meet regulatory and compliance obligations

  • Communicate important service updates

We may also use your contact details to provide information about our services where permitted by law. You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Electricity distributors (DNSPs)

  • Electricity retailers

  • The Clean Energy Regulator

  • Government rebate bodies

  • The New Energy Tech Consumer Code Administrator (if required)

  • Product manufacturers (for warranty registration)

  • Installation subcontractors

  • Payment service providers

  • Professional advisers

We do not sell personal information to third parties.

6. Overseas Disclosure

Some product manufacturers or software platforms associated with solar inverters or battery systems may store data on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality

  • Monitor performance

  • Understand visitor behaviour

Cookies do not typically identify individuals personally. You may disable cookies through your browser settings, although this may affect website functionality.

8. Data Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification or disclosure

Information may be stored electronically or in secure physical records.

9. Access & Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, incomplete or out of date.

Requests can be made by contacting:

Email: service@voltforce.com.au
Phone: 0417 275 723
Address: 9 Dexter Street, South Toowoomba QLD 4350

We will respond within a reasonable timeframe.

10. Privacy Complaints

If you believe your privacy has been breached, you may lodge a complaint with us directly using the contact details above.

We will investigate and respond in a timely manner.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be published on our website.