Complaints Handling Process

At Voltforce Electrical Solar & Air, we are committed to delivering high-quality products and services to help you achieve the best possible energy outcomes for your home or business.

If something hasn’t gone to plan, we want to know about it. We take complaints seriously and will work with you to resolve any issue promptly, fairly and in accordance with our obligations under the New Energy Tech Consumer Code and Australian Consumer Law.

How to Lodge a Complaint

Customers, or their authorised representatives, can lodge a complaint using any of the following methods:

Online: Complete the complaint form on our website

Email: service@voltforce.com.au

Phone: 0417 275 723

Mail: 9 Dexter Street, South Toowoomba QLD 4350

In Person: During normal business hours

We encourage you to contact us first, as we are best placed to investigate and resolve your concern quickly.

What Happens Next

  • Your complaint will be acknowledged as soon as possible.
  • It will be recorded in our internal system and assigned to a responsible manager.
  • We will investigate the matter thoroughly and keep clear records of communication and actions taken.
  • We aim to provide:
  • A resolution or progress update within 2 days for minor issues.
  • A resolution or progress update within 21 days for more complex or major issues.

If additional time is required, we will explain why and provide an updated timeframe.

Possible Outcomes

Where a complaint is upheld, remedies may include (but are not limited to):

  • Repair or rework
  • Replacement
  • Refund
  • Other appropriate compensation

Any remedy provided will be consistent with our Terms and Conditions, product warranties and our obligations under Australian Consumer Law.

If You Are Not Satisfied

If you are not satisfied with our proposed resolution, you may request an internal review.

If the complaint cannot be resolved internally, you may contact one of the following external dispute resolution bodies:

New Energy Tech Consumer Code Administrator
Email: compliance@newenergytech.org.au
Phone: 03 9929 4174

Energy and Water Ombudsman Queensland
Phone: 1800 662 837
Email: complaints@ewoq.com.au

Queensland Office of Fair Trading
Phone: 13 74 68
Email: brisbane.oft@justice.qld.gov.au

You may also seek independent legal advice under Australian Consumer Law.

Our Commitment

We view complaints as an opportunity to improve. Where appropriate, we will implement corrective actions to prevent similar issues from occurring in the future and to continually improve the customer experience at Voltforce Electrical Solar & Air.

Complaint Form